The Verified Caller API is applicable to customers in industries such as government, finance, express delivery, healthcare, education, etc. who have outbound call needs. For example, when a hospital arranges follow-up and communication between customer service and rehabilitation patients, patients may doubt the hospital’s identity and therefore usually refuse to call. By calling this API, the identity of the hospital can be displayed, thereby improving connection rates and significantly improving customer service satisfaction.

• Anti-fraud and Certified Information Provision: By providing accurate operator-certified “business card” information to the called party, it helps prevent fraud. The called person can be sure of the caller’s identity, reducing the risk of being deceived by malicious calls.
• Flexible Activation: The features of this API can be activated on a per-call or per-time basis. This flexibility allows enterprises to better control its usage according to their actual needs, which is both convenient and cost-effective.
• Improving Effective Connection Rate: For enterprises with outbound call needs, such as those in government, finance, express delivery, healthcare, and education industries, this API can display the real identity of the caller. For example, when a hospital calls rehabilitation patients, the patients are more likely to answer the call, thus significantly improving the effective connection rate.
• Cost Saving: A higher connection rate means less time and resources wasted on repeated calls. Enterprises can achieve more with less effort, resulting in cost savings in the long run.
• Enhancing Enterprise Image: When enterprises can present their accurate identity and professional “business cards” through this API, it gives a positive impression to the called customers. This helps enhance the enterprise’s image and credibility in the market.